Privacy Policy

Last Updated: Feb 20, 2026

1. Introduction

Jenkins Tree Care (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

This Policy applies to our website, SMS messaging program, email communications, appointment-related communications, and associated services.

By using our Website or opting into communications, you agree to this Privacy Policy.

2. Information We Collect

A. Personal Information You Provide

We collect personal information you voluntarily provide, including:

First and last name

Email address

Phone number

Mailing address

Service request details

Any other information submitted through forms

B. SMS & Communication Data

If you opt into SMS or email communications, we collect:

SMS opt-in status

Timestamp of consent

IP address at time of submission (where available)

Messaging preferences

Opt-out requests

Communication history

This data is maintained for compliance and recordkeeping purposes.

C. Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address

Browser type

Device type

Operating system

Pages viewed

Referring URLs

Interaction behavior

Date and time stamps

This information may be collected through cookies, pixels, analytics platforms, and similar tracking technologies.

3. How We Use Your Information

We use collected information to:

Respond to service inquiries

Provide tree care services and customer support

Send communications you have consented to receive

Send appointment confirmations and reminders

Deliver SMS notifications and promotional messages (if opted in)

Maintain records of consent and compliance

Improve website performance and user experience

Protect against fraud or misuse

Comply with legal obligations

We only use your information for legitimate business purposes.

4. SMS Opt-In & Mobile Information

A. How SMS Consent Works

Users opt in to SMS messaging by voluntarily checking an optional consent checkbox on our website forms.

The checkbox:

Is not pre-checked

Is not required to submit the form

Includes message type disclosure

Includes message frequency disclosure

Includes message & data rate disclosure

Includes STOP and HELP instructions

Consent to receive SMS messages is not a condition of purchase or services.

B. Message Frequency & Rates

Message frequency may vary depending on your interaction with us.

Message and data rates may apply according to your mobile carrier plan.

C. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP – to unsubscribe

HELP – for assistance

After sending STOP, you will receive confirmation and no further SMS messages unless you opt back in.

D. Mobile Information Sharing Statement (Carrier Requirement)

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or consent records with third parties or affiliates for marketing or promotional purposes.

Mobile information will not be shared with third parties for marketing purposes.

Information may be shared only with subcontractors or service providers strictly for operational support (such as messaging platforms or hosting providers) and solely to deliver services on our behalf.

All other use cases exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Analyze website traffic

Understand user behavior

Improve site functionality

Enhance user experience

You can control cookie settings through your browser. Disabling cookies may affect site performance.

We may use third-party analytics tools such as Google Analytics or similar platforms to understand website usage.

6. How We Share Information

We do not sell personal information.

We may share information in limited circumstances:

Service Providers

With trusted vendors assisting in:

Hosting

SMS delivery

Email platforms

Scheduling tools

Analytics

Customer support systems

These providers are bound by confidentiality and data protection agreements.

Legal Requirements

When required by law or valid legal process.

Business Transfers

In connection with a merger, acquisition, or asset sale.

7. Data Security & Handling

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no transmission method over the internet or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. User Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your information

Withdraw consent to communications

Object to certain processing activities

To exercise these rights, contact us at:

📧 devin@jenkinstreecare.com

9. Children’s Privacy

Our Website and SMS program are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from individuals under 18. If we learn such data has been collected, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the “Last Updated” date at the top of this page.

Continued use of the Website after updates constitutes acceptance of the revised Policy.

11. Contact Information

If you have questions regarding this Privacy Policy, contact:

Jenkins Tree Care

Hours: Monday – Friday, 8:00 AM – 6:00 PM

📞 (828) 279-5756

📧 devin@jenkinstreecare.com